The Designated Officer (DO) shall render reasonable assistance to the persons seeking information. If a person is unable to make a request in writing, he may seek the help of the DO to write his application.
Where a decision is taken to give access to a sensorial disabled person to any document, the Designated Officer, shall provide such assistance to enable access to information, including providing such assistance to the person as may be appropriate for the inspection.
According to the RTI Act, every authority is legally bound to appoint a Designated Officer for each of the information providing units at central, divisional, district and Upazila at the lowest level in every government and non-government organization who would provide the sought information to the applicants following the regulations and exceptions of the law in exchange of the determined fee.
If the Designated Officer fails to provide information within 20 (twenty) or 30 (Thirty) working days from receiving the request, the applicant can forward the appeal to the Appellate Authority, and failing to obtain information from there would allow the person to file a complaint to the Information Commission.
It is important for every organization to preserve all necessary information in order to provide them to the applicants when sought and to publish and resent their activities pro-actively to keep people informed and updated.
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